Condition of Sale
Booking Terms & Condition of Sale
These terms apply to all reservations made with any Doma Hotel including but not limited to; Hotel Realm, Burbury Hotel, Brassey Hotel, Pinnacle Apartments, LN Hotels and Marina Resort.
Making a Booking
A booking is confirmed once:
- you receive written confirmation from Doma Hotels or the travel agent/website used to reserve the accommodation
- As per the applicable rate booking rules, any required payment or deposit has been received.
The person making the booking is responsible for all guests in the booking.
You must be 18 years or older to make a booking and stay in the room. Any guest who is 17 years or younger needs to be accompanied by an adult to use the accommodation.
Rates & Payments
All rates are in AUD and include GST unless stated otherwise.
We may require:
- full prepayment
- or a deposit
- or a valid credit card guarantee
We may charge your card in accordance with these terms.
Cancellations & No-Shows
Your cancellation rights depend on the rate and associated policies booked.
- Flexible — Free cancellation up to 24 hours before arrival
- Non-Refundable — No refunds if cancelled within 24 hours of making the booking
- No-show — Charged 100% of the first night or full booking
If you do not arrive and do not cancel within the cancellation period, it is treated as a no-show.
Changes to Bookings
Changes are subject to availability and may result in different rates or fees.
For non-refundable bookings, changes can only be made within 24 hours of making the booking.
Check-in & Check-out
Check-in from: 2pm (excluding Marina Resort at 3pm)
Check-out by: 11am (excluding Marina Resort at 10am)
Photo ID and a valid credit card will be required at check-in.
A security bond may be pre-authorised.
Guest Behaviour & Damage
Guests must:
- behave in a safe and respectful manner
- follow hotel rules
- not cause damage or disturbance
You are responsible for any loss, damage or extra cleaning caused by you or your guests. Your card will be charged to recover these costs.
Liability for Personal Property
We are not responsible for loss or damage to guest property unless required by law.
Force Majeure
We are not liable for failure to provide accommodation due to events beyond our control (e.g. natural disasters, government restrictions, power outages).
Photography and Videography Use
Any activity for commercial or promotional use (including all photography and videography) is prohibited anywhere within the hotel and its grounds without the prior written consent of Management and, without an authorised location agreement and acknowledgement form.
The use of professional camera equipment in and around any DOMA Hotel public spaces is not permitted. Including Brassey Hotel, Hotel Realm, Burbury Hotel & Apartments, Marina Resort and all Little National Hotels.
Management reserves the right to cancel accommodation and request the immediate cessation of any activity taking place in breach of this policy.
Unauthorised imagery or video must not be published on any media and must be immediately removed from the public domain upon request from hotel Management.
Hotel rooms are solely for guest accommodation and enjoyment. Hotel rooms are not to be used as locations for commercial or unauthorised activity including but not limited to photoshoots, pop up shops, trunk shows and so on.
Please note that DOMA Hotels has strict guidelines in place to protect guest privacy. All media, commercial and promotional photography, videography, and activities require prior written approval from Management. If you are interested in speaking with us about a partnership, collaboration or media opportunity, please get in touch via media@domagroup.com.au
Australian Consumer Law
Nothing in these terms excludes or limits your rights under the Australian Consumer Law, including guarantees that services will be provided with due care and skill.
If a service fails to meet a consumer guarantee, you may be entitled to a refund, replacement, or compensation.
Governing Law
These terms are governed by the laws of NSW and ACT in Australia